Terms and Conditions

Role of Flight & Safaris International

The role of Flight & Safaris International Ltd is to tailor make tours and itineraries to fit the requirements of our customers. In doing so, we may use independent suppliers for the provision of selected services. Whatever the case, we accept responsibility for the proper execution of the services subject to the following booking conditions.


Published prices are based on costs at the time of publication. We reserve the right to change published prices at any time before your booking is made. Prices are subject to availability and exchange rate fluctuations.

Reservation & Payments

A deposit of at least 50% of the total invoice must be paid on receiving our invoice and the remainder before commencement of our services. If payment is not made by the due date, we reserve the right to treat the booking as having been cancelled by you, and apply cancellation charges.

General Information

a) Accommodation

Wherever possible, we book rooms with private baths/showers on the basis of two people sharing a double room. Single rooms are available at supplementary cost but we do not guarantee either single rooms or private bath/shower. For Last minute bookings, if the mentioned hotel is not available then we will book you in an alternative hotel of the same standard.

b) Transportation

Safari minibuses, cars, four-wheel drive vehicles, coaches or aircraft will be provided according to the route and number of participants. We reserve the right to employ the services of sub-contractors.

c) Alterations

We will endeavour to notify full details of any alterations to the confirmed service before commencement of our services. Should conditions necessitate it, we reserve the right to change any route or arrangements, to offer substitutes of equal value, or to cancel the operation of any scheduled tour.

d) Risks, Insurance & Liability

Travelling in undeveloped areas may inevitably give rise to risks and dangers including, inter alia, those inherent in travel by boat, train, road, vehicles, aircraft or other means, forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. We do not undertake to provide medical care and our standard terms and conditions exclude liability for the adequacy of any care that may be provided. You are therefore most strongly advised to take out adequate insurance against such risks.

d) Special Requests

Any special requests (e.g. for single room or particular diet) must be notified in writing when the booking is made. We will endeavour to meet such request but cannot guaranty them and any failure to comply will not be a breach of contract.

Force Majeure

"Force Majeure" means those circumstances where the performance of our contract with you is prevented or affected by reasons of war, threat of war, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental actions and all similar events beyond our control. In these circumstances, we shall not be liable to pay any compensation or otherwise be responsible for any expenses or losses you might incur where we are forced as a result to cancel, delay, curtail or change your arrangement in any way or where the performance or prompt performance of our contractual obligations is prevented or affected.


a) Quality

We accept responsibility should the services which we are contractually obliged to provide prove deficient or not of a reasonable standard including where this is due to acts and defaults of our employees, agents, suppliers and sub-contractors.

b) Death, Personal Injury, Illness

We accept responsibility should you or any member of your clients party suffer death, injury or illness as a result of any failure to perform or improper performance of any part of our contract with you by our employees, agents, suppliers and sub-contractors providing they were at the time acting within the course of their employment except where the failure to perform or improper performance was due to:

  • their own acts and/or omissions
  • those of a third party not connected with the provision of your arrangement and which were unforeseeable or unavoidable or
  • an event which either African Horizons or the supplier of the services in question could not have foreseen or forestalled even with all due care.
  • It is a condition of accepting liability that we receive any claim in writing within 28 days of the end of our services under the contract and, where any payment is made, that you will assign to African Horizons or our insurers any right you may have to pursue any third parties in relation to the claim and provide us with your full co-operation.

    c) Carriers

    In respect of air, sea and rail carriers, land vehicle and hotel keepers our liability is in all cases limited as if we were carriers/ hoteliers within the appropriate international conventions. Furthermore, all transport is provided subject to the relevant carrier's conditions of carriage some of which may limit or exclude their liability to you, often in accordance with international conventions.

    d) General

    Please note, our responsibilities and obligations apply only in respect of those services which we agree to arrange or provide on your behalf. We cannot accept any liability for any services which you arrange on your own.


    All outward or homeward points of departure should be read in relation to the services which we have been contracted to provide and not any flight or other travel arrangement which may have been added on.


    Should a problem occur, please advise both Flight & Safaris and the supplier of the service in question immediately as most problems are resolved most easily on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail. We cannot accept responsibility for any complaints which are not notified entirely.